This Cancellation Policy explains what happens when you cancel your subscription to the Govaly Ltd. ("Govaly", "we", "us", or "our") website-building platform and related services (the "Services"). It covers how to cancel, our refund position, how long the Services continue, how long your data stays available afterwards, how to retrieve your data, and when your data is permanently deleted.
This Policy forms part of your agreement with us and should be read together with our Terms and Conditions and our Privacy Policy. In this Policy, "you" and "Seller" mean the account holder, and "Subscription" means your recurring plan with Govaly.
01Overview
1.1. Govaly Subscriptions are billed on a recurring basis (monthly or yearly) and automatically renew until cancelled. You may cancel your Subscription at any time.
1.2. This Policy sets out exactly what happens to your Subscription and your data once you cancel, so there are no surprises.
02How to Cancel
2.1. You can cancel your Subscription at any time from your account settings within the Govaly platform.
2.2. If you need help cancelling, or you wish to confirm that your cancellation has been processed, contact us at [email protected].
2.3. Once you cancel, your Subscription will not auto-renew at the end of the current paid period, and your payment method will not be charged again for that plan.
03No Refunds for the Remaining Paid Period
3.1. We do not issue refunds for cancellations made in the middle of a billing cycle.
3.2. When you cancel, you will not receive a refund or credit for any unused portion of the period you have already paid for, whether that period is monthly or yearly.
04Service Continues Until the End of the Paid Term
4.1. Cancelling does not immediately shut down your store or website.
4.2. Your Services remain fully active until the end of the period you have already paid for. You can continue to use the Services normally during that time.
4.3. Your Subscription is officially cancelled once that paid period ends.
05Data and Backups Retained for 15 Days After Cancellation
5.1. After your paid period ends and your Subscription is officially cancelled, your data and website backups remain available on Govaly for exactly 15 days.
5.2. This 15-day window gives you time to log in and retrieve everything you need before it is removed.
06How to Retrieve Your Backups During the 15-Day Window
6.1. During the 15-day window, you can log in to your account and export or download your data and website content, including your files, product listings, and other materials, as well as any End-Customer data your store has collected.
6.2. We recommend that you export everything you wish to keep as early as possible within the 15 days, and that you save it somewhere safe outside Govaly.
6.3. If you have trouble exporting your data during this window, contact us promptly at [email protected] so we can assist while your data is still available.
07Permanent and Irrecoverable Deletion After 15 Days
7.1. After the 15-day window expires, all of your data is permanently deleted from Govaly's servers.
7.2. This deletion is final and cannot be reversed. There is no option for recovery.
7.3. Govaly will not retain or provide any backup of your data or website content after the 15-day window has passed. Please make sure you have exported everything you need before the window closes.
08Contact Us
If you have questions about cancellation, refunds, or retrieving your data, please contact us:
Govaly Ltd. Email: [email protected]
We handle all cancellation, billing, and account inquiries through this address.